SmartRequest Module

SmartRequest is RabbitQA's AI-powered request management system that streamlines the process of capturing, evaluating, and approving business and technical requests. From intelligent request creation with AI-driven scoring to multi-stage approval workflows and automated provisioning — SmartRequest brings structure and efficiency to how teams handle incoming work.

Key Capabilities

• AI-Powered Request Creation — Intelligent evaluation with automatic priority scoring and recommendations
• Kanban Board Workflow — Visual request tracking through configurable approval stages
• Session Management — Track request generation sessions with full history
• Smart Generation — AI-assisted generation of detailed requests from brief descriptions
• Provisioning — Automated resource provisioning for approved requests
• Configurable Settings — Customize workflows, approval chains, and notification rules
• Integration Hub — Generate PBIs via Smart PBI or test cases via CaseWriter

How It Works

┌─────────────┐     ┌─────────────┐     ┌─────────────┐     ┌─────────────┐
│   Create    │ ──▶ │     AI      │ ──▶ │   Submit    │ ──▶ │   Approve   │
│   Request   │     │  Evaluation │     │ for Review  │     │  & Action   │
└─────────────┘     └─────────────┘     └─────────────┘     └─────────────┘

Step 1: Create Request

Start a new request:

• Enter description and context
• Attach supporting documents
• Add images or mockups

Step 2: AI Evaluation

AI evaluates and clarifies:

• Asks relevant questions
• Gathers additional details
• Scores priority factors

Step 3: Submit for Review

Review and submit:

• Preview AI summary
• Verify details
• Submit for approval

Step 4: Approval & Action

Workflow completion:

• Approver reviews request
• Approve or reject
• Generate PBIs or test cases

Request Types

Business Request

Non-technical requests from stakeholders:

• Feature requests
• Process improvements
• User experience changes

Technical Request

Technical requirements and changes:

• System modifications
• Integration requests
• Infrastructure needs

Priority Levels

Priority	Description	Color
Critical	Urgent, immediate attention	Red
High	Important, prioritize	Orange
Medium	Standard priority	Blue
Low	When time permits	Gray

Scoring Factors

Requests are scored on six factors:

1. Profitability — Revenue impact potential
2. Legal Requirement — Compliance necessity
3. Revenue — Direct revenue generation
4. Customer Satisfaction — User experience impact
5. Efficiency — Operational improvement
6. Innovation — Strategic value

Configure factor weights and thresholds in Settings.

Integration with Other Modules

Smart PBI

From an approved request:

1. Click Generate PBIs
2. Smart PBI opens with request data
3. Select data fields to include
4. Generate Product Backlog Items

CaseWriter

From an approved request:

1. Click Generate Test Cases
2. CaseWriter opens with request context
3. AI generates test scenarios
4. Review and refine test cases

Quick Start

1. Set up Provisioning — Configure products and modules in Provisioning.
2. Configure Settings — Set thresholds and approval flow in Settings.
3. Create a Request — Use Smart Generation to create your first AI-assisted request.
4. Manage Workflow — Track requests through approval stages on the Request Board.
5. Review Metrics — Monitor request activity on the Dashboard.

tip

Start by creating a few sample requests to see how the AI evaluation and scoring works. Once comfortable, set up your approval workflow stages to match your team's process.